woodplay_playsets
woodplay_playsets

FAQs

 

General FAQs


Which payment methods do you accept?

We accept cash, check, debit and credit. We also offer the ability to pay online via PayPal.


Do you offer financing / layaway / rent-to-own?

We offer layaway as well as the option to use PayPal® Credit.

 

Playset FAQ’s


I’m concerned the playset won’t fit in my yard. Can you help me determine if it will?

We will gladly help determine if a particular playset will fit in your yard. Simply provide us with the maximum dimensions of your allotted area, and we will inform you as to whether your chosen playset will fit safely.


Does the area underneath my playset have to be level?

No, our product LevelDry can be used to correct most unlevel yards.


Can I design a custom playset?

Yes. There are many possible configurations. Give us a call and we'll help you create your ideal playset.


Does Backyard Family Fun offer installation services?

If you would like professional installers to assemble your playset, we recommend Work of Art Assembly Services. Delivery, installation, and ground preparation is available. Call for more details.

Can I install the playset myself?

Absolutely. Playsets can be picked up at our warehouse free of charge, and all playsets come with a step-by-step instruction manual. We recommend having a second person to help during installation.


How long does installation take?

Professional installers usually need between 4-6 hours. Inexperienced installers should expect to need 6-10 hours.

 

Trampoline FAQ’S


Do all AlleyOOP and Magic Circle trampolines come with a safety net?

Yes. All trampolines come with a safety net as well as a ladder. Other accessories are also available for purchase.


Does Backyard Family Fun offer trampoline installation services?

If you would like professional installers to assemble your playset, we recommend Work of Art Assembly Services. Delivery, installation, and ground preparation is available. Call for more details.


Can I assemble the trampoline myself?

Absolutely. Trampolines can be picked up at our warehouse free of charge, and all trampolines come with a step-by-step instruction manual. We recommend having a second person to help during installation.

 

Questions? We can help you! Please call us today at 904.999.7008 or